Please read these terms and conditions ("terms and conditions", "terms") carefully before using app.mooredsolutions.com website ("website", "service") operated by Moored Solutions LTD ("us", 'we", "our").
"The provider" refers directly to Moored Solutions LTD and any of its products.
"The system" refers directly to any and all software, hardware and objects that the user can interact with to complete tasks, including but not limited to making bookings, payments and account adjustments.
"The platform" refers to the software subset of the system.
"The user" refers directly to the person that has registered to the platform.
"The client" refers to any clients of the provider. This includes but is not limited to hotels, harbours, and/or marinas.
"Transaction" refers to any method of use of the platform that should involve booking, reservation or payment.
"Request" refers to any other interaction with the system.
"Mooring" refers to any object (mooring, berth, buoy, etc.) that the user's boat is to be connected to.
By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to stop using the website accordingly. Moored Solutions LTD only grants use and access of this website, its products, and its services to those who have accepted its terms.
1 - Terms of use
1.1 - The user is to stay no longer than the selected duration during the payment process.
1.2 - If the user arrives before their selected time, the provider is not responsible for the user's mooring in the residual time.
1.3 - The user must ensure that correct information is provided during the booking process.
1.4 - The user cannot have more than one unpaid reservation at a time.
1.5 - Moored solutions is not responsible for the location's moorings and only acts as an agent on behalf of the location.
1.6 - The locations Terms and conditions apply when booking a mooring.
2 - Payment
2.1 - The user's booking is confirmed only when the payment transaction has succeeded in entirety.
2.2 - The user's booking is considered confirmed only upon receipt of payment and issuance of a booking confirmation from the provider.
3 - Cancellations and refunds
3.1 - The user can request cancellation of their booking and refunds will be subject to the cancellation policy set by the location and displayed at the time of booking.
3.2 - Refund eligibility and amounts are determined by each individual harbour, marina, or location and are provided to you before you complete your booking. Please review the cancellation policy for your chosen location before confirming payment.
3.3 - The provider shall not be liable for any delay, cancellation, or failure to provide services resulting from circumstances beyond our reasonable control including but not limited to the duties of the client.
4 - Limitation of Liability
4.1 - Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
4.2 - Subject to clause 4.1, our total liability arising out of or in connection with any booking shall not exceed the total fees paid by the user for that booking.
4.3 - Subject to clause 4.1, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
4.4 - Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
5 - Governing Law and Disputes
5.1 - These terms are governed by and construed in accordance with the laws of England and Wales.
5.2 - Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.