Long-Term BerthWaitlist Management
From online applications to berth allocation, manage your entire waitlist digitally. Configurable eligibility, flexible payments, holiday management, and automated renewals — fair, transparent, and effortless.
Waitlists Shouldn't Be a Headache
Most marinas still manage their waitlists with spreadsheets, paper forms, and memory. Applicants ring up constantly asking where they sit in the queue. Berths sit empty for weeks between tenants. Renewals get forgotten until the last moment.
Paper-Based Chaos
Spreadsheets get outdated, files go missing, and there's no single source of truth for your team.
Wasted Time
Endless phone calls from applicants asking for updates. Manual chasing of renewals every season.
Lost Revenue
Berths sit vacant between tenants because the handover process is slow and manual.
Everything You Need to Manage Demand
Purpose-built tools for every stage of the waitlist lifecycle
Online Applications
Self-Service from Day One
Prospective berth holders apply directly from your location page. Applications capture vessel details, contact information, and preferences automatically. Configurable eligibility restrictions validate boat dimensions, insurance, location, and required documents before submission — reducing manual screening.
Queue Management
Fair, Transparent, Auditable
Applications are placed in a FIFO queue with automatic position tracking and a full audit trail of every position change. Customers can check their place at any time from their dashboard, reducing enquiry calls. Staff can set priority overrides, bulk-approve applications, and add admin notes.
Screenshots coming soon
Offer & Allocation
From Waiting to Moored
When a berth becomes available, send offers to suitable applicants based on queue position and vessel fit. Offers include mooring details, deposit and seasonal pricing, and a configurable expiry deadline. Accepted offers automatically create active allocations with linked payment schedules.
Screenshots coming soon
Renewals
Retain Your Best Berth Holders
Send bulk renewal invitations before the season ends, track responses with a deadline, and process approvals or declines with a single click. Renewal statistics show interested, approved, and declined rates at a glance. New allocations are created automatically for approved renewals.
Screenshots coming soon
Holidays & Suspensions
Flexible Allocation Management
Berth holders heading away can request holiday periods, optionally making their berth available for visitor bookings and earning additional revenue. Staff approve or reject requests and can create holidays directly. Allocations can also be suspended administratively with automatic re-activation dates.
Screenshots coming soon
Mid-Season Changes
Adapt Without Disruption
Berth holders can request a boat change mid-season. The system validates the new vessel against mooring restrictions and dimensions before staff approve the swap. Early termination requests, allocation modifications, and date adjustments are all handled from the same interface.
Screenshots coming soon
Flexible Payments
Registration fees, deposits, and seasonal payments with configurable billing cycles and refund policies
Registration Fees
Non-refundable administrative fee collected at application. Configurable amount per waitlist or shared across a waitlist group.
Deposits
Refundable security deposit due when an offer is accepted. Configurable refund policy with cooling-off period support.
Seasonal Payments
Full mooring fee with flexible billing cycles: annual, seasonal, monthly, on-allocation, or custom. Upfront or instalment options.
Payment Verification
Staff verify offline payments (bank transfer, cheque) and mark them as received. Batch verification for efficient processing.
Refund Management
Configurable refund policies per payment type. Pro-rata calculations, exception handling, and approval workflows with audit trail.
Payment Dashboard
Outstanding fees, deposits, and seasonal payments at a glance. Overdue tracking, manual entry, and full payment history.
Fully ConfigurableEligibility & Rules
Every waitlist is different. Configure restrictions, preferences, payment terms, and policies to match your exact requirements.
Boat Restrictions
Min/max length, beam, draft. Multihull, sailboat-only, engine power, and year-built constraints.
Insurance Requirements
Require valid insurance with minimum coverage. Validate expiry and coverage amount at application.
Location Restrictions
Restrict by postcode prefix, country, or local residency requirement.
Document Requirements
Define required document types, approval status, and expiry validation per waitlist.
Flexible Dates
Full season, any dates within season, preset blocks, or minimum stay — customers choose their preferred period.
Mooring Preferences
Applicants select preferred mooring categories or specific codes. Staff use preferences to guide allocation.
Waitlist Groups
Group related waitlists to share deposits and coordinate offers across multiple lists.
Harbour-Wide Settings
Max applications per user, offer decline policy, annual position confirmation, and availability display options.
From Application to Allocation
A streamlined workflow that handles every step
Customer Applies Online
Prospective berth holders complete your application form via your public location page. Eligibility restrictions are validated automatically. Registration fee is collected if configured.
Queue Placement & Review
Applications enter the queue with automatic positioning. Staff review, approve in bulk, or request additional information. Applicants can check their status at any time.
Offer & Acceptance
When a berth becomes available, staff send offers with pricing and a deadline. Customers accept or decline from their dashboard. Accepted offers create allocations and trigger payment.
Active Allocation
Berth holders manage their allocation — request holidays, change boats, view payment schedules, and contact harbour staff. Staff track all allocations from one dashboard.
Renewal or Release
Before the season ends, renewal invitations go out. Interested holders are approved for next season. Released berths automatically feed back to the waitlist queue.
Screenshots coming soon
Every Status Change, Communicated
Over 20 automated email notifications keep applicants and berth holders informed at every stage. From application confirmation to offer reminders, payment receipts to renewal invitations — your team never has to send a manual update.
Screenshots coming soon
Why Marinas Choose Digital Waitlists
Eliminate Spreadsheet Chaos
Replace fragile spreadsheets with a purpose-built system that never loses track of an applicant.
Reduce Admin Enquiries
Applicants self-serve to check queue position, update vessel details, or pause their application.
Fair & Transparent Process
Automated FIFO queue management with a full audit trail for governance and compliance.
Maximise Occupancy
Holiday mode and rapid offer workflows mean berths are never sitting empty when there is demand.
Faster Berth Turnover
When a berth holder leaves, the next applicant is notified instantly. No delays, no manual searching.
Integrated Payments
Registration fees, deposits, and seasonal payments handled with configurable billing and refund policies.
Ready to Modernise Your Waitlist?
Join forward-thinking marinas that have replaced spreadsheets with a system that works for everyone — staff, berth holders, and applicants alike.