# Moored Solutions

> Multi-tenant SaaS platform for harbours and marinas in the UK to manage visitor moorings, seasonal berths, and harbour operations.

Moored Solutions provides software for harbours and marinas to manage visitor mooring payments, seasonal waitlists, berth allocations, maintenance operations, and customer communications. Boaters can pay on arrival, pre-book moorings, and manage their bookings online. Payments are processed in GBP via Stripe Connect.

## About

- **Business model**: Multi-tenant SaaS — each harbour or marina is an independent location (tenant) identified by a unique location code
- **Geography**: Primarily UK harbours and marinas
- **Users**: Two distinct user types — boaters (end customers) and harbour staff (operators)
- **Payments**: Stripe Connect marketplace model; harbour locations receive funds directly, Moored Solutions takes a platform fee

## User Types

- **Boaters**: Recreational boat owners who pay for moorings, apply to waitlists, book services, and register for events. Can use the platform as a guest (no account) or with a registered account.
- **Harbour staff**: Marina and harbour operators who manage bookings, waitlists, customers, maintenance, and communications via the location dashboard. Staff have role-based permissions: Staff, Manager, or Admin.

## Key Terminology

- **Location code**: Unique identifier for a harbour or marina (e.g. `FAL` for Falmouth)
- **Mooring / berth**: A space where a boat can be tied up; visitor moorings are short-stay, allocated moorings are seasonal
- **Pay-on-arrival (POA)**: A boater scans a QR code at a harbour and pays for their mooring without booking in advance
- **Waitlist**: A queue system for seasonal berth allocations; boaters apply, staff manage offers and assignments
- **Allocation**: An active seasonal berth assignment granted to a boater after accepting a waitlist offer
- **Offer**: A formal invitation from harbour staff to a waitlist applicant to take a specific mooring for a season
- **TUAP (Turn up and pay)**: A short-term mooring arrangement distinct from a standard visitor booking
- **Message stream**: An automated sequence of emails triggered by booking or waitlist events
- **Harbour code**: Synonym for location code used in the staff-facing context

## Public Pages

- [Home](https://app.mooredsolutions.com/)
- [Locations](https://app.mooredsolutions.com/locations): Browse all registered harbours and marinas
- [Features](https://app.mooredsolutions.com/features): Platform feature overview
- [Marine Operations Suite](https://app.mooredsolutions.com/marine-operations-suite): Harbour management software overview
- [Pay on Arrival](https://app.mooredsolutions.com/pay-on-arrival): How pay-on-arrival mooring payments work
- [Pricing](https://app.mooredsolutions.com/pricing): Plans and pricing
- [Blog](https://app.mooredsolutions.com/blog): Articles on harbour management and marine operations
- [FAQ](https://app.mooredsolutions.com/faq): Frequently asked questions
- [Contact](https://app.mooredsolutions.com/contact-us): Get in touch
- [Request Demo](https://app.mooredsolutions.com/request-demo): Book a product demonstration
- [Legal](https://app.mooredsolutions.com/legal): Terms and privacy policy

## Features

### Boater-facing
- Pay-on-arrival mooring payments via QR code, no account required
- Pre-book visitor moorings in advance at registered locations
- Seasonal berth waitlist applications with online payment
- Rewards and loyalty system: earn free stays at registered locations
- User dashboard: manage bookings, boats, waitlist applications, and documents
- Event registration and ticketing at marina venues
- Document submission and verification (insurance, safety certificates, etc.)

### Bookings and moorings
- Visitor booking management: create, edit, move, and cancel bookings
- TUAP (turn up and pay) mooring payments
- Interactive marina map with real-time mooring occupancy and colour-coded status
- Availability rules engine: conditional access to moorings based on vessel dimensions, membership status, date ranges, time of day, event overlap, and more
- Discount codes with usage limits, eligibility rules, and per-booking application
- Booking calendar view for staff

### Seasonal waitlists
- Multi-waitlist configuration per harbour with independent pricing
- Application queue management with position tracking and priority overrides
- Mooring offer workflow: create, send, expire, and cancel offers with configurable deadlines
- Deposit and seasonal payment collection via Stripe
- Allocation management: active, suspended, expired, and cancelled states
- Annual renewal workflow with staff approval
- Holiday suspension periods
- Automated offer reminder and payment deadline email notifications

### CRM
- Customer profiles with boat ownership, booking history, and lifetime value
- Flags: custom labels for customer status (e.g. VIP, banned, outstanding balance)
- Tags: freeform categorisation for segmentation and filtering
- Interaction history and staff notes
- Customer document management: request, review, and store verification documents
- Automatic flag assignment based on configurable rules
- Feedback collection and review
- Task management for staff with overdue tracking

### Communications
- One-off email sending to individual customers or groups
- Location messages: broadcast notices to all boaters at a location
- Bulk email campaigns with recipient targeting, preview, and send tracking
- Message streams: automated multi-step email sequences triggered by booking or waitlist events
- Email templates with variable substitution
- Communication analytics: open rates, click rates, and delivery stats
- Outlook integration: link incoming emails to CRM customer records, manage staff calendars, sync bookings as calendar events
- Postmark transactional email delivery
- Twilio SMS notifications

### Services
- Custom service catalogue per harbour (e.g. boat lift, pump-out, berthing packages)
- Service variants with independent pricing rules
- Booking flow with scheduling, capacity limits, and availability windows
- Custom fields and booking data collection per service
- Inventory tracking per service
- Payment collection via Stripe with invoice sending
- Transaction lifecycle: pending, approved, in-progress, completed, cancelled

### Events
- Event creation with recurring instance support
- Ticket tiers with independent pricing and capacity
- Access rules: restrict registration by membership, allocation, or other criteria
- Online registration and payment
- QR code check-in at the venue
- Attendee management and export

### Analytics and reporting
- Location analytics dashboard: revenue, occupancy, and booking trends
- Custom report builder with ad-hoc SQL-style expression evaluation
- Saved reports with scheduled snapshots
- Report folder organisation and permission controls

### CMMS (Computerised Maintenance Management System)
**Assets**
- Asset register with hierarchical categories and sub-components
- Asset map view for spatial tracking
- Meter readings and measurements with charted history
- Downtime logging and performance tracking
- Document attachments per asset and component
- Component-level inspection records
- Asset transfers between locations
- Bulk import and QR code generation

**Work management**
- Work orders: create, assign, schedule, and complete maintenance tasks
- Work requests: staff or public submission of maintenance needs
- Work order calendar view
- Work order templates for repeatable jobs
- Maintenance schedules: time-based and meter-based triggers
- PM checklist templates for scheduled work
- SLA rules with breach tracking
- Labour time logging

**Inventory**
- Parts and consumables inventory with stock level monitoring
- Stock count workflow: create, count, and reconcile
- Auto-reorder rules with minimum stock thresholds
- Goods receipt and purchase order receiving
- Inventory transaction history
- Stock adjustment reasons

**Purchasing**
- Purchase orders with line items and supplier assignment
- Receive workflow: partial and full receipt against POs
- Vendor management with contact records

**Compliance and reporting**
- Compliance register for asset certifications and inspections
- Warranty claims management
- CMMS analytics: costs, asset performance, inventory value, maintenance trends
- Detailed and custom CMMS reports

### Fuel management
- Tank register with capacity and product type
- Dip readings and stock reconciliation
- Fuel delivery recording
- Pump management
- Pricing configuration with margin tracking
- Fuel duty calculation
- Compliance reporting

### Infrastructure and security
- Stripe Connect marketplace payments: instant payouts, refund management, balance overview
- Two-factor authentication (TOTP), passkeys (WebAuthn), and trusted device management
- QR code link management for physical signage
- Staff management with role-based permissions (Staff, Manager, Admin)
- Location settings: availability rules, email configuration, module enablement, security policies
- Point of sale: quick-sale transactions for walk-up purchases
- Document templates with PDF generation
- Location file store with folder organisation

## Optional

- [Sitemap](https://app.mooredsolutions.com/sitemap.xml)