How can wehelp you?

Scan the QR code at the bottom of the yellow tag. This will take you to the enter code page.

Enter the 6 digit code found on the tag. E.g. ABC-DE1.

Choose to sign-up or continue as a guest.

Enter the details of your stay

Pay for your stay using your preferred payment method.

Receive your booking confirmation and enjoy your stay!

Sign-in or Sign-up to access advanced booking features.

Click Locations to view places where Moored is active.

Choose where you'd like to visit and select your preferred dates.

Fill out your stay details by choosing which boat you will arrive on and the dates and times of your desired stay.

Select a suitable mooring from the available options.

Complete your payment to confirm the booking.

Yes, however this is restricted to users with an account. A booking can be extended from the user dashboard by selecting the booking and then clicking extend booking.

You will be prompted to select the new departure date and time and then directed to the payment page.

Note: if you have already paid for a certain period of time, you will not be charged and shown a message confirming the extension.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through our encrypted payment system.

Apple Pay and Google Pay are also accepted for quick and easy payments on compatible devices.

Yes, you can cancel your booking subject to the locations cancellation policy:

This can be found on the Location page for the location you booked.

If your booking is cancelled by the location, you will receive a full refund.

Your booking may be declined for several reasons:

Your boat may not be suitable for any available moorings (e.g., too long or too wide).

All moorings might be fully booked for your selected times.

Payment processing issues with your card or bank.

If your boat isn't suitable for bookable moorings, the location may still have pay-on-arrival moorings available.

Go to the Sign-in page and click 'Forgot Password'.

Enter your registered email address.

Check your email for a password reset link.

Click the link and follow the instructions to set a new password.

You can now Sign-in with your new password.

Sign-in to your account and go to your dashboard.

Click on 'Boats' section.

To add a new boat, click 'Add Boat' and fill in the required details (length, width, draft, etc.).

To edit existing boat details, click on the boat you want to modify.

Save your changes to update your boat information.

Note: You cannot edit an existing boats name

Rafting policies vary by location and are set by individual harbour masters.

To check if rafting is allowed at your chosen location, contact the harbour master directly.

Location contact details can be found on each location's page: Locations

Visit our Locations page to browse all available moorings.

Use the map view to see moorings in your preferred area.

Filter by amenities, price range, or mooring type.

Each location page shows detailed information about facilities and booking availability.

Each location page includes:

Available mooring sizes and specifications

Pricing information and booking availability

Facilities available (electricity, water, WiFi, etc.)

Contact details for the harbour master

Local amenities and attractions

Weather conditions and tidal information where applicable

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Check your internet connection is stable.

Try using a different browser or device.

If problems persist, contact our support team with details about your device and browser.

Check your spam/junk email folder first.

Ensure you've entered the correct email address in your account settings.

If you're still not receiving emails, contact support to verify your email address.

Contact our support team through the Contact Support page.

Include details about what you were doing when the issue occurred.

Mention your device type, browser, and operating system.

If possible, include a screenshot of any error messages.

Our technical team will investigate and get back to you promptly.